1. Nationwide Delivery Policy & Timelines

PC Garden delivers authentic computer hardware, gaming monitors, and enterprise equipment nationwide:

• Inside Dhaka City: Express doorstep delivery within 24 to 48 hours following order confirmation. Standard local shipping rate applies.
• Outside Dhaka (All 64 Districts): Partnered with leading courier services including Sundarban Courier, SA Paribahan, and Steadfast Courier. Delivery timeline is 2 to 4 business days.
• Protective Packaging: Sensitive electronics (monitors, motherboards, SSDs, casings) are carefully secured with multi-layer bubble wrap, edge protection, and reinforced outer shipping boxes.

2. Mandatory Delivery Inspection Protocol

• If you observe severe external box crush, torn packaging, or tampering, take immediate clear photos/videos of the package.
• Contact our helpline at +880 1765-669421 immediately while the courier agent is present. This ensures swift claim processing with the logistics provider.

3. Return & Exchange Eligibility

We accept return requests under the following conditions:

• Reporting Period: Return or exchange requests must be reported within 3 days (72 hours) of receiving the shipment.
• Eligible Reasons:
  • Defective on Arrival (DOA) or hardware malfunctioning upon initial unboxing.
  • Incorrect model, specification, or product delivered compared to your confirmed invoice.
  • Missing components, accessories, or documentation that should be included inside the factory box.
• Product Condition: The product must be intact in its original brand packaging with all cables, user manuals, warranty stickers, and serial labels intact and undamaged.

4. Non-Returnable Scenarios

Returns or refunds cannot be accepted under the following circumstances:

• Change of mind after opening sealed hardware, accessories, or unboxing software.
• Products showing accidental physical damage, cracked monitor screens, dented casings, or burnt motherboard pins.
• Defects caused by power surges, lightning, improper electrical wiring, or unauthorized repairs.
• Items without original purchase invoice or with removed warranty serial labels.

5. Refund Policy & Timelines

If an eligible returned product cannot be replaced due to stock shortage, a 100% full refund will be processed:

• Mobile Financial Services (bKash / Nagad / Rocket): Refund credited to your original mobile account within 3 to 7 business days.
• Bank Debit / Credit Cards: Refund processed within 7 to 10 banking days (depending on your issuing bank’s settlement cycle).
• Cash on Delivery (COD) Orders: Refund disbursed via bKash, Nagad, or direct bank transfer once the returned item is inspected at our service center.

6. Warranty & RMA Return Procedure

To claim warranty or return hardware for RMA service:

1. Initiate Request: Contact our helpline at +880 1765-669421 or email [email protected] with your Order ID, hardware serial number, and description of the issue.
2. Handover or Shipment:
   • In Person: Drop off the product at our Minita Plaza Head Office or IDB Bhaban Branch.
   • Via Courier: Ship the securely packed product to:
     PC Garden RMA Department
     Level-6, 54 Minita Plaza, New Elephant Road, Dhaka-1205
     Phone: +880 1765-669421
3. Inspection & Resolution: Our RMA technical engineers inspect the component within 24 to 72 hours and provide replacement or repair in accordance with the 3-Year Official Replacement Guarantee.

7. Customer Support Contacts