Frequently Asked Questions (FAQ)
Find quick, detailed answers about online ordering, nationwide delivery, payment methods, 3-year replacement warranty, and product authenticity.
1. Ordering & Payment
Browse our catalog, choose your desired components, add them to your cart, and proceed to checkout. Enter your delivery address and preferred payment method. You will receive an instant confirmation email and SMS with your order number.
We support Cash on Delivery (COD) within Dhaka, courier condition payment across Bangladesh, bKash, Nagad, Rocket, direct bank transfers, and major credit/debit cards at our physical retail stores.
Yes! PC Garden is a direct importer and wholesale distributor. For bulk corporate procurement or retail dealership inquiries, contact our wholesale team at +880 1765-669421 or +880 1678-000373, or email [email protected].
Yes, you can modify or cancel your order before it is dispatched by our logistics team. Please call our helpline at +880 1765-669421 as soon as possible with your Order ID.
2. Shipping & Nationwide Delivery
For orders within the Dhaka metropolitan area, express home delivery usually takes 24 to 48 hours after order verification.
Yes! We deliver nationwide to all 64 districts and upazilas via reputed courier partners (Sundarban Courier, SA Paribahan, Steadfast Courier). Delivery typically takes 2 to 4 business days.
Standard delivery within Dhaka is charged at standard local courier rates. For deliveries outside Dhaka, courier charges depend on parcel weight and destination, calculated transparently during checkout.
Once your order is dispatched, you will receive an SMS and email notification containing the courier tracking consignment number. You can also call our support helpline at +880 1765-669421 for live tracking assistance.
3. Warranty, RMA & Direct Replacement
As the official national importer and distributor for brands like Starex, we provide manufacturer-backed direct replacement warranties (up to 3 years depending on the specific component, such as motherboards, SSDs, and monitors). In case of genuine factory defects, we replace the hardware swiftly.
Bring the defective product along with its purchase invoice or intact warranty serial sticker to our Head Office (Minita Plaza, New Elephant Road) or our IDB Bhaban branch. If you live outside Dhaka, you can courier the item directly to our Head Office service center.
Standard manufacturer warranty exclusions apply: physical damage, burnt circuits or pins, liquid spillage, improper electrical installation, unauthorized third-party repairs, or damaged/removed warranty serial stickers.
For products with active direct replacement coverage, we aim to verify and process replacements within 24 to 72 hours of receiving the hardware at our service center.
4. Product Authenticity & Store Visits
Yes. Every single item sold at PC Garden is 100% brand new, authentic, and directly imported with genuine manufacturer serials and official warranty coverage. We have zero tolerance for counterfeit or refurbished goods.
Yes! You are always welcome to visit our Retail & Experience Center at BCS Computer City (IDB Bhaban, Ground Floor, Agargaon, Dhaka) or our Corporate Head Office (Level-6, 54 Minita Plaza, New Elephant Road, Dhaka) to experience hardware, test monitors, and consult with our specialists.
We strongly recommend inspecting the outer courier packaging upon delivery. If you notice severe box damage or tampering, take a photo/video before unboxing and notify our support hotline immediately at +880 1765-669421.
Our hotline and showroom support is active Saturday through Thursday from 10:00 AM to 8:00 PM (Friday Closed). Online queries can also be sent 24/7 to [email protected] or [email protected].
Still Have Questions?
Our technical team and customer support representatives are here to assist you Saturday to Thursday.
