1. Information We Collect

When you visit pcgarden.promely.com, register an account, or order computing hardware, we collect necessary information to fulfill your requests:

• Personal Identifiers: Full Name, Email Address, Contact Phone Number.
• Shipping Information: Doorstep delivery address, city, district, and postal code.
• Order & Warranty Records: Purchase history, hardware serial numbers, and customer support communications.
• Technical Device Data: IP address, device type, and browser user-agent to ensure site security and prevent automated fraudulent activities.

2. Payment Security & Financial Protection

We treat payment confidentiality with the utmost seriousness. Here is how your financial data is secured:

• Bank-Grade SSL/TLS Encryption: All online payment transactions are processed directly through certified payment gateways operating under 256-bit SSL encryption.
• PCI-DSS Compliance: Our payment gateway partners comply with strict Payment Card Industry Data Security Standards (PCI-DSS).
• Physical Transactions: Cash on Delivery (COD) and POS card payments are verified with printed official invoices bearing our corporate Trade License.

3. Cookie Policy & Usage

Cookies are small text files placed on your browser by websites you visit. They enhance functionality, personalize user experience, and remember your cart items.

Categories of Cookies We Use:

• Essential & Functional Cookies: Vital for core e-commerce features such as adding monitors or motherboards to your cart, maintaining checkout sessions, and user authentication.
• Preference Cookies: Remember your display preferences, recently viewed products, and language settings.
• Analytics Cookies: Help our technical team understand site performance, identify slow loading pages, and optimize website responsiveness across devices.

How You Can Control Cookies:

You can manage or disable cookies at any time through your browser settings (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge). Please note that disabling essential cookies may prevent you from adding items to your shopping cart or completing online checkout.

4. How We Use Your Data

Your information is used solely for legitimate business operations:

• Processing, verifying, packaging, and delivering your hardware orders.
• Sending automated SMS and email notifications regarding order status and courier tracking consignment numbers.
• Administering the 3-Year Official Replacement Warranty and managing RMA service tickets.
• Providing dedicated technical hardware consultation and customer support.

5. Data Sharing & Third-Party Disclosure

We value your trust. PC Garden will never sell, rent, lease, or trade your personal information to third-party marketing agencies. Information is shared strictly with:

• Logistics Partners: Trusted couriers (Sundarban, SA Paribahan, Steadfast) receive only your name, phone number, and delivery address to fulfill physical shipment.
• Legal Compliance: Government or judicial authorities only when explicitly mandated by the laws of Bangladesh.

6. Data Retention & Customer Rights

We retain transaction records in accordance with commercial tax regulations. You have the right to:

• Review and update your registered account details at any time.
• Request data correction or deletion by submitting a verified request to our privacy officer.

7. Contacting Our Privacy Team

For any privacy-related questions or data requests, please write to our Data Privacy Officer: