1. Introduction & Agreement to Terms

Welcome to PC Garden (referred to as “we”, “our”, or “us”), accessible via https://pcgarden.promely.com/. PC Garden is an authorized national importer, wholesale distributor, and retail provider of computer hardware, components, and electronics in Bangladesh.

By browsing, accessing, or placing orders on this website, you (“Customer”, “User”) agree to be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree to all terms, please refrain from using our services.

2. Product Specifications & Pricing Accuracy

We make every effort to display accurate technical specifications, features, images, and prices for all products. However:

• Market Adjustments: Computer hardware prices, currency exchange rates, and international shipping rates fluctuate. Prices on the website are subject to change without prior notice.
• Typographical Errors: In the rare event that a product is listed at an incorrect price due to a system or clerical error, PC Garden reserves the right to contact the customer and adjust or cancel the order prior to dispatch.
• Illustrative Imagery: Actual product packaging, casing aesthetics, or manufacturer sticker revisions may slightly differ from website images while maintaining identical technical specifications.

3. Order Processing & Verification

Placing an order online creates an order request. An order is confirmed only after:

• Verification by our sales hotline team via phone call or SMS.
• Verification of stock availability at our central Dhaka distribution warehouse.
• Confirmation of accurate delivery address and active contact number.

PC Garden reserves the right to decline or cancel any order if verification fails, stock is exhausted, or fraudulent activity is suspected.

4. Stock Availability & Out-of-Stock Scenarios

All items displayed on our website are subject to warehouse inventory. If an ordered item becomes temporarily out of stock after your order has been placed, our support team will promptly offer you:

• An equivalent or upgraded replacement hardware option, or
• An immediate 100% full refund with no hidden deductions.

5. Payment Methods & Billing

PC Garden offers versatile and secure payment channels across Bangladesh:

• Cash on Delivery (COD): Available within Dhaka metropolitan delivery areas.
• Courier Condition Payment: Available across all 64 districts via authorized courier partners.
• Mobile Financial Services (MFS): Direct merchant bKash, Nagad, and Rocket payments.
• Bank Transfer & POS: Direct bank account transfers and major credit/debit card swipe at our physical retail centers.

Every purchase is accompanied by an official system-generated invoice detailing applicable taxes and warranty coverage.

6. Shipping, Delivery & Inspection

Delivery timeframes and procedures are governed by our Refund, Return & Delivery Policy. Risk of loss passes to the customer once the package is delivered and signed for. Customers are strictly required to inspect the exterior condition of the parcel upon receipt.

7. Warranty Coverage & RMA Limitations

All primary hardware components (such as Starex motherboards, SSDs, RAM, and monitors) are backed by official manufacturer warranties (up to 3 years direct replacement on select models). Official warranty does NOT cover:

• Physical breakage, cracked display panels, or bent motherboard CPU socket pins.
• Burnt circuits resulting from electrical surges, improper grounding, or unauthorized power supplies.
• Liquid ingress, corrosion, or infestation.
• Removed, tampered, or defaced warranty serial stickers.

8. Intellectual Property

All brand names, product photographs, custom logos, graphics, and text content published on this website are the intellectual property of PC Garden or their respective brand manufacturers (e.g. Starex). Unauthorized reproduction, scraping, or commercial reuse is strictly prohibited.

9. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws, ICT Act, and e-commerce guidelines of the People’s Republic of Bangladesh. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.

10. Customer Support & Inquiries

If you have any questions or legal inquiries regarding these Terms, please contact our management desk: